By Lovisa jewellery | Terms & Conditions
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Terms & Conditions

Information:

Welcome to bylovisa.com. When you´ll shop on our page you
automatically accept the following terms. We suggest that you read these before shopping.

Terms of payment:

At bylovisa.com you can pay with VISA, Mastercard, Visa/Electron and American Express.

DalPay Retail is the reseller of services provided by Lovísa Halldórsdóttir, dalpay.is +354 4122600 will appear on your card statement.

Taxes and customs

Note that international to EU countries and US all cost are included in our FREE DELIVERY.

Shipment and delivery

At by lovisa we strive towards making a fast delivery and send all orders within 1-5 working days.
During holidays you may expect longer delivery time.

We ship all orders via Iceland Post (national postal service), unless instructed otherwise.

Shipment to Europe: 3-5 business days from dispatch
Outside of Europe: 4-15 business days from dispatch

If you have not received your item within 16 days please contact us lovisa@bylovisa.com

By lovisa jewellery offers free shipping on all orders wordwide

Security

We do not forward your information to any third party. The information that you specify is being kept confidential and will under no circumstances be transferred.

All payments are processed securely by Dalpay.

 

Returns

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.

Should you wish to return an item, you may either choose another piece of the same value from by lovisa jewellery or get a refund through your credit card. In case of a refund through your credit card, please note that you are responsible for any applicable return or charge-back fees.

Jewellery bought in our e-shop must be returned to.
Jewellery and craft collection
Garðaflöt 25
210 Garðabær
Iceland

 

Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear.

 

Our contact info and don´t hesitate to send us a line

Jewellery and craft collection

Garðaflöt 25

210 Garðabær, Iceland

Tel: 003548247664

Mail: lovisa@bylovisa.com

KT.5907171690

VSK.41781